Privacy Policy – Yulong Chinese Medicine Clinic

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At Yulong Chinese Medicine Clinic (Yulong TCM), your privacy and trust are of great importance to us.
This policy explains how we collect, use, and protect your personal data when you visit our website, book an appointment, or make a purchase through our online shop.

1. Who We Are

Yulong Chinese Medicine Clinic
Website: https://www.yulongtcm.nl
Email: [email protected]
Phone: +31 (0)6 150 613 19
Address: Hengelo, The Netherlands

2. Personal Data We Collect

We only collect data that is necessary to provide our services, including:

When you make an appointment or contact us:

Name and contact details (email, phone number)
Appointment details and health-related notes you provide voluntarily
Communication history (emails or messages)

When you make a purchase in our shop:

Name and address for shipping
Contact information (email, phone)
Payment information (processed securely through our payment provider)
Order details (products purchased, order ID, total amount)

When you browse our website:

IP address and browser information (for security and analytics)
Cookies that help improve website functionality (see section 8 below)

We never collect more data than needed, and we do not sell or rent your information to anyone.

3. How We Use Your Information

We use your information to:

Process and confirm your appointment or order
Communicate with you about your booking, inquiry, or purchase
Send administrative updates or invoices
Provide customer support and aftercare
Improve our website and services
Comply with legal or tax obligations

If you subscribe to our newsletter, your email will be used only for sending relevant clinic updates or offers. You can unsubscribe at any time.

4. Payment and Data Security

All payments made through our website are processed via secure, encrypted connections (SSL).
We never store your full credit card or payment details on our servers.
Payment providers (e.g. Stripe, iDEAL, PayPal) handle sensitive financial data according to their own strict GDPR-compliant policies.

5. Data Retention

Appointment and contact form data are kept for up to 2 years for client reference.
Order and invoice data are retained for 7 years in accordance with Dutch tax law.
Emails and communication records are deleted when no longer necessary.

6. Sharing of Personal Data

We only share your information when absolutely necessary:

With our payment processors (for secure transactions)
With shipping companies (to deliver your order)
With technical providers (for website hosting and email services)

All partners we work with comply with EU data protection laws and process your data securely.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your information
Withdraw consent at any time
Request transfer of your data to another provider
Lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority)

Requests can be sent to: [email protected]

8. Cookies

Our website uses cookies to improve functionality and measure website performance.
You can disable cookies in your browser at any time. However, some features of the site may not function properly without them.

9. Data Storage and Security

Your data is stored on secure servers located in the EU.
We use SSL encryption, regular backups, and security monitoring to protect your information against unauthorized access or loss.

10. Third-Party Services

We may use third-party tools such as:

Brevo (Sendinblue) – for sending emails and confirmations
Stripe / iDEAL / PayPal – for secure online payments
Google Analytics – for anonymous website usage statistics

Each of these providers follows GDPR guidelines and uses secure encrypted communication.

11. Updates to This Policy

We may update this privacy policy periodically to reflect new laws or improvements in our services.
The latest version will always be available on this page.

Contact

If you have any questions or requests regarding your data or privacy, please contact:
📧 [email protected]
📍 Hengelo, The Netherlands